After your presentation, an audience member tells you that you said something that offended them. What should you do? What should you say?

In a candid, vulnerable conversation, Mark and Darren hear first-hand from speaker, business leader, entrepreneur and grandma Margaret Page as she shares her faux pas, and her journey to redemption. Margaret offers sage advice to help any presenter avoid offending their audience, and to recover if they do.  


• If you offend, don’t make excuses


• Listen to your audience


• Don’t place blame elsewhere


• Accept responsibility


• Learn from the experience


• Make amends. Ask “How can I make it right?”


• See through your audience’s eyes


• Learn taboo topics and be open to diverse life experiences


• Look for commonalities, but never disregard cultural differences


• What would a leader do? Be a role model